Privacy Practices

Koala has created this privacy policy in order explain our privacy practices. The following explains how we collect, use, share and protect your information, and how you can access your information and decide how it is used. The Privacy Policy covers our activities online, such as web and mobile services, including any our websites such as (the “Site”) and It also covers our offline activities, such as collection of information through telephone, or in person. Our online and offline activities are referred to as the “Services. By using the Services, you hereby warrant and represent that you have read, understand and agree to all terms and conditions herein, including our Terms of Service, available here, which is incorporated here in by reference. You further warrant and represent that you are giving Koala permission to use and store such information consistent with this policy and our Terms of Service. Please review this Privacy Policy carefully. If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information.
A user of the Service is hereinafter referred to as a “User,” or collectively, the “Users.” Links and Information. This website contains links to other websites. Please review Section 13 of our Terms of Service, available here, for more information Information Received by Koala Personal Information. Koala collects personal information if you voluntarily choose to share such information. You may browse the Site without disclosing any personal information. However, to take advantage of particular opportunities provided through the Service, we may require that you furnish personal information. When you register your account, complete forms and through communications transmitted through the Services, we collect information including your name and/or company name, phone number (including to use to call or text you in order to provide the service) and email address. In the case of carriers, further information is required to be added to the platform, including, but not limited to, your CA or MC number, certificates of insurance, copy of ICC/DOT authority, W-9 forms, and safety documentation. Usage Information. Koala may use technologies that collect and store certain data about the use of the Service on an aggregate and/or anonymous basis. This information may be non-identifying or may be associated with you. Whenever we associate usage information with your personal information, we will treat it as personal information.
In addition, tracking information is collected as you navigate through our Services, such as geographic areas. Vehicles with shipments being transported through the Services are tracked via GPS coordinates sent to our servers. We collect this information for various purposes, including to provide you with support, to notify carriers as soon as shipments are available nearby, to keep consignees informed of arrival times, to help dispatchers or shippers know where drivers are headed, to enhance our Services, and for our internal business purposes. IP Address. Koala and/or third parties with whom Koala has contracted to provide services may collect your Internet Protocol Address (“IP Address”), which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time of your visit(s) and the pages you visited. We use IP Addresses to monitor locations from which Users navigate the Site and for fraud prevention. Cookies and Other Technologies. Like many websites, we may use “cookies” to collect information. A cookie is a data file placed on a device when it is used to access the Services. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, but not limited to, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
We may utilize persistent cookies that only Koala can read and use to save your login information for future logins, to hold session information, and to track user preferences. We may utilize session ID cookies to enable certain features of the Service, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the Service. Session cookies are deleted from your computer when you log off from the Site and Service and then close your browser, while persistent cookies remain. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled by setting a preference within your web browser or on your device. If you disable cookies or Flash cookies on your device, you will not be able to use all portions or all functionalities of the Service.
We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Service and HTML-formatted email. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, or count how many e-mails were actually opened. Financial Information. We may require you to provide us with financial information, including billing name, address and credit card number (“Financial Information”). Only authorized Koala staff have access to your Personal Information in its entirety. Other staff may have access to portions of this information if it pertains to their job duties. We use Financial Information solely as authorized by you in accordance with the Service.