FAQ

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Sendingly provides discounted rates for sending packages, let’s you compare and select carriers, print labels and track packages all from a single platform.

Anyone! Both individual and business customers wanting to send parcels and packages are welcome. For businesses, see which e-commerce platforms support our plugin for seamless integration of your online store’s checkout.

You can send packages to or from anywhere carriers on our platform offer services. Sendingly let’s you send to or from anywhere worldwide, with a few exceptions*

Yes, our guest checkout allows you to use Sendingly without creating an account.

Our free plan has no monthly fees. Simply create a free account to manage all your orders from our easy to use shipping dashboard.

If you send packages frequently, our monthly subscription plans help you save even more. Find a subscription plan that fits your budget, and pay less per transaction.
Subscription plans are monthly, so you can change plans or cancel anytime.

A link to print your shipping label is found on the ‘Thank You’ page after booking your shipment. A confirmation email is also sent to you with a link to print your label.

Sendingly doesn’t provide a scale to weigh your packages, however we recommend you use one so items you’re sending have the correct postage.

At this time, sendingly is not offering this service. However, packaging of items to be shipped, among other services are being planned. We’ll keep you posted when and where these services become available.

Sendingly does not provide printers or labels for your printer. These items can be purchased at office supply stores or online. Thermal label printer use a 4”x6” roll size and standard printers just use 8.5 x 11 inch paper to print your labels.

Once you’ve created a shipment and attached the label to your package, you must either arrange pickup directly with the carrier or drop off your package at one of that carrier’s drop off locations.

At this time, sendingly doesn’t offer pickup, however this service is in the planning stages. We’ll let you know when and where this service is offered in the future.

Always check with your carrier before sending items to ensure larger packages are within the acceptable dimension and weight. Below are parameters for the following carriers

USPS: with the exception of Retail Ground, has a maximum length and girth (distance around package at thickest part) combined of 108” and weight of 70lbs. With USPS Retail Ground, girth can be 130”.

UPS: Length and girth combined maximum is 165” and weight is up to 150lbs. UPS considers a package ‘Large’ when its length + girth (2 x width) + (2 x height) is over 118” up to the maximum. Special fees are assessed for these size packages.

FedEx: 108” maximum length, 165” maximum length + girth, weight up to 150 lbs.

DHL Express: 48x48x63”, 150lbs
*Time sensitive and other DHL Express products have different weight/dimension requirements.

For other carriers, check with them directly to ensure packages you send with sendingly meet their size/weight guidelines.

On the ‘Thank You’ page after creating a shipment, a tracking number link is provided. You’ll also receive an email with the same link attached.

Sendingly can be conveniently used on a desktop or laptop computer, and on tablet or mobile devices, we go where you go!

After 30 days, unused labels will automatically be credited back to your original payment method.

Initiate questions or concerns through our live chat. If requesting information outside of support hours, please provide contact information and a sendingly representative will respond to your request promptly.

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